New Customers Are Important, but in SaaS Churn Rate Matters More In subscription-based businesses, the long-term health of a company is shaped less by how many customers it acquires and more by how many it keeps. New customer wins are … Continue reading
net revenue retention
Learn About the Risks and Benefits of Usage-Based Pricing Models for Startups For investors evaluating startup software companies, usage-based pricing has become an increasingly common structure worth understanding in depth. While usage-based models have potential benefits, signaling strong product-market fit … Continue reading
One of the first challenges for a startup is acquiring customers. Once customers have been acquired, a new challenge emerges: retaining them. For investors, understanding how a startup manages customer retention is an important metric to consider. In this blog, … Continue reading
